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Hosted PBX Systems are an Excellent Solution for Many Companies

In order to be competitive, companies today must be constantly looking for opportunities to improve their communication and collaboration, while providing outstanding customer service. Businesses of every size, from small companies to huge enterprises, are realizing the many benefits of Hosted PBX systems. Hosted PBX solutions are one of the most cost-effective technologies, requiring a minimal upfront investment, but providing maximum benefit to your company.

There are many Hosted PBX solutions, available on the market, so our trained consultants will work with your business, to evaluate your firm’s telecommunications requirements, and assist you in selecting the most suitable Hosted PBX solution, to meet your needs.

Here are some of the more frequently asked questions we receive from our clients about Hosted PBX systems:

Is a Hosted PBX & a Virtual PBX the same thing?

Hosted PBXs are sometimes referred to as Virtual PBXs. The acronym PBX stands for “private branch exchange” and is a means by which calls can be switched from one extension, to another, within your business. In addition, you can also make and receive calls on outside lines. Unlike traditional PBXs, where the phone equipment is located in your company’s office, Virtual PBX systems, are software-based, and reside in the cloud, so they do not require hardware at your location.

What are some of the benefits of a Hosted PBX?

One of the useful benefits of a Hosted PBX solution, is the auto attendant feature, which answers inbound calls, provides the caller with a menu of options, and routes the call, without the need for a human operator. You can also configure the auto attendant feature to deliver a different outgoing message, to callers, based upon the time of day or the day of the week, which may reflect your operating hours. Additional advanced features include follow and find me call routing, distributed call routing, voicemail notifications and many more.

Could a Hosted PBX Solution provide services to my inbound call center?

One of the most flexible features, available with a virtual PBX, is the ability to route calls, based upon predetermined call paths. This advanced feature provides increased efficiency to inbound call centers, allowing companies to present inbound callers with a menu of options, and the hosted PBX will automatically routes those calls, to the appropriate department. By delivering services, remotely, through the cloud, businesses no longer require on premise phone equipment, to satisfy their requirements for automatic call distribution.

Additional benefits of a Hosted PBX System

  1. Decreased Hardware & Servicing Costs
  2. Enhanced Customer Experience
  3. Exceptional Voice Quality
  4. Flexible Mobile Integration
  5. Detailed Call Logs
  6. Advanced Features
  7. Highly Flexible & Scalable
  8. Number Retention
  9. Guaranteed Reliability
  10. Long Distance Cost Control

Since 2001, Compare Services Online has been providing outstanding, telecommunication services to our clients. With local offices in St. Louis, Missouri, our consultants are experienced in hosted PBX solutions and can help your St. Louis based business find the best solution to meet your needs. We invite you to use the form, on the right side of this page, to contact us and find out more about the many benefits of Hosted PBX Systems.

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